Pilot Support Portal

Pilot support channel

• Email: support@cloudpeakify.com
• Phone: +1 843 438 9192
• Include your checkout surface, store domain or API base URL, and pilot date in the first message for faster routing

Prepared kickoff brief

Open this page from get started to prefill the rollout path automatically, then send the brief to support.

Response targets

• Pilot blockers (go-live risk): target response under 4 hours
• Integration issues: target response under 1 business day
• General and commercial requests: target response under 2 business days

Pilot resources

• Get started
• API documentation
• Support brief inbox
• Merchant reference lookup
• Tutorial and setup flow
• Frequently asked questions
• Changelog

Pilot onboarding checklist

• Share whether you are launching direct AI checkout, a connector-based rollout, or a hybrid path
• Confirm pilot success criteria, rollout window, and which assistant surfaces matter first
• Validate first order flow and downstream delivery path in live conditions