Pilot Support Portal

Pilot support channel

• Email: support@cloudpeakify.com
• Support lines: CZ +420 776 656 676 · US +1 843 438 9192 (operated by Prague team)
• Include your checkout surface, store domain or API base URL, and pilot date in the first message for faster routing

Prepared kickoff brief

Open this page from Get Started to prefill the rollout path, then send the brief to support.

Response targets

• Pilot blockers (go-live risk): aim to respond within 4 hours
• Integration issues: aim to respond within 1 business day
• General and commercial requests: aim to respond within 2 business days

Pilot resources

• Get started
• Public bootstrap intake
• API documentation
• Support brief inbox
• Bootstrap intake queue
• Merchant reference lookup
• Tutorial and setup flow
• Frequently asked questions
• Changelog

Pilot onboarding checklist

• Let us know whether you are launching direct AI checkout, a connector-based rollout, or a hybrid path
• Confirm pilot success criteria, the rollout window, and which assistant surfaces matter most
• Validate the first order flow and the downstream delivery path in live conditions